At Aldza Cosmetics, we value your satisfaction and strive to make your online cosmetics shopping experience as seamless as possible. Our return and refund policy is designed to ensure your confidence when buying cosmetics online from our store.
Return Process:
If, for any reason, you are not completely satisfied with your Aldza Cosmetics purchase, you have the option to return the product within 30 days of receiving it. To initiate the return process, please contact our customer service team through our website or the provided contact information. We kindly ask you to include your order number and a brief explanation of the reason for the return.
Eligibility for Returns:
- Products must be returned in their original packaging, unused, and in the same condition as when you received them.
- Please ensure that all seals and protective coverings are intact.
- Returns should be sent to the address provided by our customer service team.
Refund Process:
Upon receiving your returned product, our team will inspect it to ensure it meets the eligibility criteria. Once approved, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase. Please allow a processing time of 7-10 business days for the refund to reflect in your account.
Damaged or Defective Products:
In the rare event that you receive a damaged or defective product, please contact our customer service team immediately. We will guide you through the necessary steps for a return or exchange, and we may request photographic evidence to better assist you.
Cosmetic Sensitivity Concerns:
If you experience any adverse reactions to our cosmetics, please discontinue use immediately and consult with a healthcare professional if needed. While we strive to create products suitable for all skin types, individual reactions may vary.
Exchanges:
Currently, we do not offer direct exchanges. If you wish to replace a product, we recommend returning the original item and placing a new order for the desired product.
Contact Us:
For any questions regarding our return and refund policy, or assistance with the return process, please contact our customer service team at [contact https://aldza.com/ or through the contact form on our website.
Thank you for choosing Aldza Cosmetics. We appreciate your trust in our products and are committed to providing a positive and satisfying shopping experience for all our valued customers.